Returns & Refunds

Overview

At Westford Walk, we want customers to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

This Refund Policy is effective immediately.

Return Period

Customers may request a return within 30 days of receiving their order.

Items must be returned in their original condition, unworn, unused and with any original packaging or labels included where applicable.

Return Conditions

To ensure a smooth return process, returned items should meet the following requirements:

• Items must be in a resalable condition.
• Items must not show signs of wear, washing or alteration.
• Customers should include their order details when contacting our support team.
• Returns should be sent using a suitable delivery service with tracking where possible.

Items That Cannot Be Returned

Certain items may not be eligible for return where they have been used, damaged after delivery, altered, or returned outside the stated return period.

Items returned without meeting the required conditions may not be accepted.

Damaged Or Incorrect Items

If you receive an item that is damaged, incorrect or different from your order details, please contact our support team within 7 days of delivery.

Please provide your order information and relevant details so we can review the issue and assist with the next steps.

Refund Processing Time

Once your returned item has been received and checked, approved refunds will be processed within 3–5 working days.

After the refund has been processed, the funds will usually appear in your original payment account within 3–7 working days, depending on your bank or payment provider processing times.

Return Shipping

Customers are responsible for arranging return delivery unless the item received was incorrect or arrived damaged.

Original delivery charges may only be refunded where required under applicable consumer protection requirements or where an issue has occurred with the order.

How To Request A Return

To request a return or ask about a refund, please contact our customer support team with your order details.

Our team will provide guidance on the return process and help resolve your request as efficiently as possible.

Policy Updates

We may update this Refund Policy from time to time to reflect changes to our services or customer support procedures.

Any updates will be published on this page and will apply immediately after publication.