Your Privacy Matters

Introduction

Westford Walk is operated by VIN CLOTHINGS LTD (Company Number: 16463817). We provide men’s clothing through our online store, offering products including Oxford shirts, polo tops, chinos, knitwear, trousers, jackets and other everyday wardrobe essentials.

This Privacy Policy explains how we collect, use and protect personal information when customers browse our website, place orders or contact our team.

This policy is effective immediately.

Information We Collect

When you use our website, we may collect information that is necessary to provide our services and support your shopping experience.

Name and contact details provided during checkout or enquiries.
Delivery information required to complete orders.
Order details, including purchased products and transaction information.
Messages or enquiries sent to our customer support team.
Website usage information that helps us improve website performance.

How We Use Your Information

We use customer information for the following purposes:

Processing and delivering customer orders.
Providing updates regarding orders and enquiries.
Responding to customer service requests.
Improving our website, products and customer experience.
Maintaining accurate business records.

We only use personal information where it is needed to provide our services or maintain our legitimate business operations.

Payment and Order Information

Payment details are handled through secure payment service providers. Westford Walk does not store complete payment card details on its own systems.

Order information is retained for up to 7 years where required for accounting, legal and business record purposes.

Website Cookies

Our website uses cookies and similar technologies to help provide a smooth browsing experience.

Cookies may remember customer preferences, help maintain shopping functionality and provide information about website usage.

Cookie information is generally stored for periods ranging from the duration of a browsing session up to 12 months, depending on the type of cookie used.

Sharing Information

We may share limited information with trusted service providers who support our business operations, including delivery partners, website providers and payment processing services.

Information is only shared when necessary to complete services or maintain website functionality.

Keeping Information Secure

We take reasonable steps to protect customer information and maintain appropriate security practices across our website and business systems.

While online services cannot guarantee complete security, we regularly review our processes to help protect personal information.

Your Choices and Rights

Customers may contact us to request access to personal information held by us, ask for corrections, or request information removal where applicable.

Requests are normally reviewed and responded to within 30 days.

Data Retention

Personal information is kept only for as long as necessary for the purpose it was collected.

Customer account and order-related information may be retained for up to 7 years for business record requirements. General enquiries may be kept for up to 24 months after the last communication.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be published on this page and will apply immediately after publication.

Contact Information

If you have any questions about this Privacy Policy, please contact us:

Westford Walk
Operated by VIN CLOTHINGS LTD

36 Bishton Street
Newport
Wales
NP19 0DE

Phone: 01633 824591
Email: support@westfordwalk.shop