FAQ

Frequently Asked Questions

How Can We Help?

What products does Westford Walk offer?
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Westford Walk offers men’s clothing including Oxford shirts, polo tops, chinos, crew-neck jumpers, slim-fit trousers, denim jackets, shorts and casual blazers designed for everyday wardrobes.

How long does delivery take?
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Orders are usually processed within 1–2 working days. After processing, delivery generally takes around 2–5 working days depending on delivery conditions.

Is delivery free?
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Yes. Eligible orders include free delivery. Available delivery options and details will be shown during checkout.

How can I check my order status?
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Once your order has been processed, you will receive relevant order updates. If you need assistance, please contact our support team with your order details.

Can I return an item?
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Yes. Returns can be requested within 30 days of receiving your order, provided items meet the conditions outlined in our Refund Policy.

What condition should returned items be in?
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Returned items should be unworn, unused and in their original condition with any included packaging or labels where applicable.

When will my refund be completed?
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After a returned item has been received and approved, refunds are normally processed within 3–5 working days. Funds usually appear in the original payment account within 3–7 working days depending on processing times.

How can I contact Westford Walk?
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You can contact our customer support team by email at support@westfordwalk.shop or by phone at 01633 824591.