Delivery Information

Overview

At Westford Walk, we aim to provide a smooth and reliable delivery experience for every order.

All eligible orders benefit from free delivery, with no additional delivery charge added at checkout.

This Delivery Policy is effective immediately.

Order Processing Time

Orders are normally processed within 1–2 working days after payment confirmation.

During busy periods, processing times may vary slightly. Customers will receive order updates where relevant.

Delivery Timeframes

Once an order has been processed, delivery usually takes approximately 2–5 working days.

Delivery times may vary depending on product availability, delivery location and courier schedules.

Free Delivery

Westford Walk provides free delivery on eligible orders. Customers will see the available delivery option during checkout before completing their purchase.

There are no additional delivery charges added after an order has been confirmed.

Tracking Information

Where tracking information is available, customers may receive delivery updates after their order has been dispatched.

Tracking updates are provided by the relevant delivery service and may take some time to become active after dispatch.

Delivery Address

Customers are responsible for providing accurate delivery information when placing an order.

If an incorrect address is provided, please contact our support team as soon as possible. We will assist where possible, although changes cannot always be made after dispatch.

Delayed Deliveries

Occasionally, deliveries may take longer due to circumstances outside of our control, including courier delays, weather conditions or unexpected service interruptions.

If your order has not arrived within the expected timeframe, please contact our support team and we will help review the delivery status.

Receiving Your Order

Please check your order details when it arrives and contact us promptly if there are any concerns regarding your delivery.

Any delivery-related questions should be reported within 7 days of receiving your order so we can provide appropriate assistance.

Contact

If you have any questions regarding delivery, please contact our customer support team.